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Your Account, Our Rules

When you open an account with us, you're agreeing to a set of terms that keep your account safe and make sure withdrawals, deposits and gameplay stay fair…

Account creation rulesPayment & withdrawal termsGame conduct policies
kaptenslot login Your Account, Our Rules
GET HELP

Contact Us About Your Terms

Team online

Live Chat

Reach our team inside the lobby during all hours. Ask about account rules, payment terms, or request changes to your settings. We answer most questions in minutes.

Email Support

Send a formal request to our support inbox for policy questions, data requests, or account disputes. We respond within 24 hours on business days.

Account Settings

Update your profile, change your payment method, or review your account history directly in your dashboard under Account > Settings > Legal Info.

YOUR DATA & SECURITY

How We Handle Your Information

Data Retention

We keep your account data for as long as your account is active, plus seven years after closure where local…

Payment Security

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end.

Cookie & Tracking

We use cookies to keep you logged in and to track your gameplay for fraud prevention.

Account Access Rights

You can download all your account data, including game history and payment records, from Account > Settings > My Data.

Third-Party Sharing

We share your data only with payment processors, live casino studios and fraud-prevention partners.

Request Changes

Want to correct or dispute information in your account? Email [email protected] with your request and we'll respond within 48 hours.

Common Questions About Our Terms

No. Our terms allow one account per person. If we find duplicate accounts, we close all of them and hold the balance pending investigation. Use your real name and email when you sign up.

Violations range from a warning to account suspension. Examples: using a fake identity, depositing money that isn't yours, or using software to automate bets. Serious breaches mean permanent closure and forfeiture of funds.

You agree to our terms when you open your account. We can update the terms anytime; we'll email you 14 days before changes take effect. You can close your account if you don't accept the update.

We keep a complete record of every deposit and withdrawal for seven years. You can view your last 90 days of transactions in Account > History > Payments anytime.

Contact live chat or email support immediately. We'll freeze your account, verify your identity, and review the activity. If fraud is confirmed, we'll reverse unauthorized withdrawals within 48 hours.

No. We don't sell your email, phone, or account data. We share only with payment partners, live table studios, and fraud-detection services — all bound by strict confidentiality agreements.

Yes. Go to Account > Settings > My Data and click Export. Your full account history, game logs and payment records download as a PDF in seconds at no cost.